PROCESSING AND SHIPPING 
Orders will be processed within 2-5 business days after your full payment has been received. For all domestic (U.S.A.) orders, shipping lead-time will take between 2-15 business days depending on your physical address. Shipping time can be delayed due to weather or other reasons and we will not be held responsible.

WILL CALL POLICY
At the moment, we DO NOT allow will call pick-ups. All orders are to be shipped out to you. We are also doing our best to bring our products available to your local vape shops.

PRE-ORDER POLICY
Due to the nature of a pre-order product, an estimated ship date will be posted on our web-site. We will do our best to ensure the product is delivered within the estimated ship date. However, the estimated ship date may change at any time and we will not be responsible for any pushed back dates due to any reason. Cancellations on all pre-order items are prohibited.

SHIPPING LIABILITIES
Once a package leaves our facility, we no longer have control of the item.  However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit.  Please ensure the ship-to address you provided is correct. We will not be held responsible for shipments with wrong address provided after the shipment has been picked up by our shipping courier.

CODs, money order, cashier’s check 
We accept CODs, money order, cashier’s check under certain conditions; please contact us at support@tendouvapor.com for more details.

RETURN AND EXCHANGE TERMS
When a purchased item is received as manufacturer’s defect, you are entitled to an exchange or 100% money back guarantee after we receive the item back. If you qualify for a return or exchange, you have within 7 days of receiving the item to submit a request. You must send a request via email at support@tendouvapor.com and provide detailed explanation on the defected item. We will issue you a RMA number once we determine and approve your item’s defective issues. All packages returned to us without an RMA number will be rejected. Returns and exchanges for any other reason will not be accepted.

CANCELLATIONS 
Cancellations on orders are only accepted before the end of the day of purchase. For all other cancellation questions, please email us at support@tendouvapor.com

SALES TAX
We are required to collect sales tax in the state of California. All shipments to CA are subject to California Sales Tax.